Advice for First-Time Managers: What I Wish I Knew
Let me start with the thing nobody tells you when you are chasing a management role. You might get told […]
management
AI in Customer Support: What It Actually Does (and Where It Falls Apart)
AI in customer support can reduce ticket volume dramatically. But it also hallucinates cancellations and misreads intent. A support manager’s honest take on what works, what breaks, and how to start.
Human Skills in the Age of AI
I’ll start with a confession: the thing I use AI for the most, every single day, is help with English.