AI
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AI for Managers: How I Actually Use It to Manage People
Search for “AI for managers” and you’ll find executive courses from MIT and Wharton thought pieces. All fine. None of them look…
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AI in Customer Support: What It Actually Does (and Where It Falls Apart)
AI in customer support can reduce ticket volume dramatically. But it also hallucinates cancellations and misreads intent. A support manager’s honest take…
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Human Skills in the Age of AI
I’ll start with a confession: the thing I use AI for the most, every single day, is help with English. I work…