empathy

A steaming coffee cup on a desk beside a book and pen, with a holographic display showing a human connection concept, representing empathy in customer service

Customer Support

Empathy in Customer Service: The Skill AI Can’t Fake

matheus.wilke / May 13, 2026

Empathy in customer service isn’t a soft skill anymore. It’s the one thing AI consistently gets wrong.

A steaming coffee cup beside a holographic AI brain network display on a desk with books, representing human skills in the age of artificial intelligence

Human Skills in the Age of AI

matheus.wilke / April 14, 2026

I’ll start with a confession: the thing I use AI for the most, every single day, is help with English.